FAQs

COVID-19: Click and collect service

HOW TO ORDER

If you would like to pick up: Place your order and pay through our online store and select pick up at the checkout.

PICK UP INFORMATION

Pick up is at Hairworks Extra Terrace End, 752 Main Street, Palmerston North.

We ask that when picking up your order that you remain at least 2 metres away from other customers and staff. Please give your name at the counter when you enter the store.

PLEASE BRING YOUR OWN BAG, AND WEAR FACE MASK.

OPENING HOURS

Monday 8.30am-5pm.

Tuesday-Friday 8.30am-6pm.

Saturday 9am-4pm.

Sunday closed.

We are here to help you with queries please ring 063591034. Our phone lines can get busy, please leave us a message if you can’t get through and we will get back to you as soon as we can.

DO NOT use this option if you are feeling unwell please use our delivery service instead.

Live chat

Feel free to chat with us if you need any help or have any questions about the products on our site.

Our live chat will be available Monday 8.30am to 4.30pm. Tuesday to Friday 8.30am- 5.30pm. Saturday 9am-3.30pm.

If you need help outside of these hours please leave us a message or email us at hairworks@inspire.net.nz and we will respond to you as soon as possible.

Stock availability

International shipping delays may cause disruption and delay for replenishing sold out items.

How much does shipping cost?

All New Zealand orders over $75.00NZD are freight free.
For all New Zealand orders under $75.00NZD a small freight charge will be applied.

Orders up to $74.99NZD shipping is $6.50

We can not ship to PO box address so please provide a street address.

All Electrical items will be shipped with SIGNATURE REQUIRED.

International Shipping

At this time we are currently only ship within New Zealand.

What methods are accepted for payment?

Valid methods of payment include credit card, debit cards, internet banking/ direct deposit and Humm, Afterpay,Laybuy (see below for more information).

Cheques are not accepted.

For internet banking/direct deposit please allow 1-4 working days for payment clearance. Expect delays on orders placed on Fridays, weekends, public holidays and during peak times ie; Christmas.
Internet banking/direct deposits made after 10pm on Fridays will not show in the account until Tuesday.

How to use Afterpay, Humm & Laybuy Online?

Please follow the links below to find find out more or set up your account

https://www.afterpay.com/en-NZ/index

https://www.shophumm.com/nz/

https://www.laybuy.com/nz/

How long will my order to take to arrive?

Urban New Zealand orders are delivered by Pass the parcel, the target delivery time is between 1-5 working days. Please expect delays at peak times eg: Christmas

We aim to dispatch goods in 24-48 hours of receiving the order. Orders are dispatched Monday to Friday.

All orders will receive a tracking code via email which can be tracked on www.passtheparcel.co.nz

If you haven't received a confirmation email with tracking code please check your junk mail.

Misplaced/late parcels can only be investigated after 5 working days from sent order confirmation.

Expect delays on orders placed on Fridays, weekends, public holidays and during peak times ie; Christmas.
Orders placed on Saturdays and Sundays can not be shipped until Monday.

Please note that if you select the incorrect shipping option, this will result in delays for your order being dispatched. Once the correct amount has been paid and received, your order will then be sent.

What if my order hasn't arrived?

Pass the Parcel: Enter your tracking code on www.passtheparcel.co.nz and check the delivery status of your parcel.

With this delivery service you are emailed updates on your parcels whereabouts using the email address supplied when you placed your order.

For internet banking/direct deposit please allow 1-3 working days for payment clearance.

Expect delays on orders placed on Fridays, weekends, public holidays and during peak times ie; Christmas.