FREE SHIPPING ON ORDERS OVER $85!

FAQs

Live Chat

Feel free to chat with us if you need any help or have any questions about the products on our site.

Our live chat will be available Monday to Friday 8.30am to 4.30pm. Saturday 10am-3.30pm.

If you need help outside of these hours please leave us a message or email us at hairworks@inspire.net.nz and we will respond to you as soon as possible.

 

How much does shipping cost?

All New Zealand orders over  $85.00NZD are freight free. 
For all New Zealand orders under $85.00NZD a small freight charge will be applied.

  • Orders up to $84.99NZD  shipping is $6.99
  • We can not ship to PO box address so please provide a street address.
  • All Electrical items will be shipped with SIGNATURE REQUIRED.

International Shipping

At this time we are currently only ship within New Zealand.

 

What methods are accepted for payment?

Valid methods of payment include credit card, debit cards, internet banking/ direct deposit, Afterpay & Laybuy (see below for more information).

Cheques are not accepted.


For internet banking/direct deposit please allow 1-4 working days for payment clearance. Expect delays on orders placed on Fridays, weekends, public holidays and during peak times ie; Christmas.

How to use Afterpay & Laybuy Online?

Please follow the links below to find find out more or set up your account

https://www.afterpay.com/en-NZ/index

https://www.laybuy.com/nz/

 

    How long will my order to take to arrive?

    Urban New Zealand orders are delivered by Pass the parcel, the target delivery time is between 1-5 working days. Please expect delays at peak times eg: Christmas.

     

    We aim to dispatch goods in 24-48 hours of receiving the order. Orders are dispatched Monday to Friday.

    All orders will receive a tracking code via email which can be tracked on www.passtheparcel.co.nz 

     

    If you haven't received a confirmation email with tracking code please check your junk mail.


    Expect delays on orders placed on Fridays, weekends, public holidays and during peak times ie; Christmas.
    Orders placed on Saturdays and Sundays can not be shipped until Monday.

     

     

    What if my order hasn't arrived?

    Pass the Parcel: Enter your tracking code on www.passtheparcel.co.nz and check the delivery status of your parcel.

    With this delivery service you are emailed updates on your parcels whereabouts using the email address supplied when you placed your order.

    Expect delays on orders placed on Fridays, weekends, public holidays and during peak times ie; Christmas.

    Misplaced/late parcels can only be investigated after 5 working days from sent order confirmation.


    If you are still unable to locate your parcel after 5 working days, contact us on (06) 359 1034, or email hairworks@inspire.net.nz, and we will get in contact with the couriers and locate it for you.